phmacao Privacy Policy

1. Information We Collect

When you register on phmacao, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions in Philippine pesos. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. During the identity verification process, we may also request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card to confirm that you meet the minimum age requirement of 21 years. We collect financial information including your preferred payment method and transaction history solely for the purpose of processing deposits and withdrawals. When you use the platform on a mobile device, we may collect device type and browser information to ensure the best possible experience on our mobile-optimised interface. We also collect gameplay data such as betting history and session duration, which is used to monitor responsible gaming compliance and improve platform performance.

2. How We Use Your Information

The personal data we collect is used exclusively for the purposes of operating the phmacao platform and delivering a safe, compliant gaming experience to players in the Philippines. Your registration details are used to verify your identity, prevent duplicate accounts, and ensure that only eligible players aged 21 and above can access the platform. Transaction data is used to process deposits and withdrawals in Philippine pesos, detect fraudulent activity, and comply with anti-money laundering obligations under Philippine law. Gameplay and session data helps us monitor responsible gaming indicators and reach out to players who may benefit from our self-management tools, which are available on the Responsible Gaming page. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy. We do not use your personal data for targeted advertising, and we do not sell or rent your information to any third party for marketing purposes.

3. Sharing of Personal Data

phmacao does not sell, trade, or rent your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle transactions in Philippine pesos and identity verification partners who help us confirm player eligibility. All such third-party service providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or regulatory directive. In the event that phmacao undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified of any such change in advance. We will never share your data with third parties for advertising or profiling purposes.

4. Data Security and Storage

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phmacao platform is encrypted using secure protocols, ensuring that your login credentials and financial details are protected during every session. Your personal data is stored on secure servers and access is restricted to authorised personnel who require it to perform their job functions. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and regulatory obligations. If you request account closure, we will delete or anonymise your personal data in accordance with our data retention schedule, except where retention is required by law. You are also responsible for keeping your own login credentials secure and should contact our support team immediately if you suspect any unauthorised access to your account.

5. Cookies and Platform Analytics

phmacao uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the user experience for players in the Philippines. Essential cookies are required for core platform functions such as maintaining your login session, remembering your language preference, and keeping your account secure during a browsing session. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertisements or to track your activity on other websites. For more information about how cookies interact with your account data, please refer to the FAQ page.

6. Your Rights as a Data Subject

As a registered player on phmacao and a resident of the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of data processing or request that we restrict how your data is used while a complaint or review is pending. To exercise any of these rights, you can contact our support team using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe. If you believe that your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data-related concerns promptly and transparently.